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Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.
Abigail Adams

 

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Conflict Management & Disruptive Passenger Restraint

Conflict management and resolution trainingCourse Aims:  Disruptive passenger management, conflict management and restraint training is rapidly evolving in the areas of public transport (aviation, shipping and rail), private businesses, government meetings, the health service and the education sector.    Successful application of conflict resolution skills and restraint techniques depends increasingly on a firm understanding of concepts and demonstrated knowledge of a broad variety of individual and team skills. Our highly qualified instructors bring experience and aviation expertise to your course. Each course is individually constructed to your specification to include best practice in both conflict resolution skills and restraint concepts.  The syllabus, which blends theory with practical, will help participants learn how to create more informed dialogue and action in aviation scenarios and settings.  This training is designed by experts in their field to appropriately arm your staff with the correct skills to deal with disruptive passengers whilst remaining within the law.

How will your business benefit?   Our training allows your staff to better resolve conflicts through expert communication processes and a solid understanding of the theoretical basis of conflict resolution.  This training package is enhanced further by unique hands-on training by our experienced conflict resolution and restraint instructors.  In essence we aim to refine your skills in intervention, facilitation, negotiation, compromise and teamwork in order that you and your organisation are better prepared to deal with the threats of today, wherever or whenever they arise.  

Course Length: The course is designed to fit your needs; our team will visit you and together you will decide on what you require and how best to construct your course to be cost effective and practical.

Course Content:

Classroom Theory Options

Scenario Based Training

Short scenarios conducted on board an aircraft to pressure test the newly acquired skills.

Aircraft Cabin & Free Space Defensive Training

Flight Deck Protection for Business Jets

Dates:

 NB. These courses are also available on request (subject to numbers), for further information please call 01302 623262 or email admin@trustredline.co.uk