By Craig Kyson, Head of Technology, Redline Assured Security
‘AI won’t replace you, but the person who knows how to use it will.’
This phrase is often cited in discussions about technology’s role in the future of work. But when it comes to building a fully digitised Security Management System (SeMS), the reality is more complex.
After years spent developing digital SeMS solutions, I can say with confidence, no matter how advanced your technology, the strength of any security system relies on the interplay between technology, processes and, most importantly, people, which is sometimes referred to as the ‘Golden Triangle’.
The Irreplaceable Human Element
In safety and security, people always matter. No algorithm can match the nuance of human judgement, or the assurance provided by a well-trained presence. Whether managing a packed stadium or a complex transport hub, the goal of digitisation should be to make security more human, not less.
Consider the latest surveillance systems, capable of detecting emotions or unusual behaviour, or X-ray machines that can identify threats. These tools are powerful, but they do not eliminate the need for human oversight, judgement and context. In fact, without that human element, they risk becoming fragile and misleading. Technology can alert us to potential threats, but it is people who interpret and respond. Overreliance on automation can create a dangerous illusion of control, especially in high-risk environments where adaptability matters most.
Beyond Tools: Building a Resilient System
SeMS is not just a collection of digital tools, it is a flexible framework shaped by collaboration, communication and culture. Without clear communication and a culture that values vigilance and responsibility, even the smartest technology can become a weak link. Human factors are the connective tissue that transform individual mitigations into a resilient, adaptive system.
Technological innovation has always brought disruption, often leading to job losses. Yet, it is also fundamental to progress, enabling us to achieve more than ever before. As AI and automation take on greater roles in decision-making, the key question becomes: What do our security staff need to stay ahead and keep us safe? This question becomes even more urgent when bad actors have access to increasingly powerful tools, often quicker than we do.
Empowering People Through Technology
As highlighted in a recent article by our Managing Director, Steve McMenemy, policy and procedures alone won’t prevent the next major threat if we fail to invest in frontline security staff. I would add that neither will technology alone. In a rapidly evolving threat landscape, we don’t just need to keep up, we need to stay ahead.
Whenever you consider new technology, ask yourself how it will empower the people responsible for keeping us safe.
The Future: People-Centric Digitisation
So, can SeMS be fully digitised? Not entirely. But by ensuring people remain at the centre, we can create systems that are more effective, resilient and responsive. At Redline, this philosophy underpins our digital platforms, including the SeMS add-in: Performance Matrix. By focusing on the needs of security professionals, we can ensure they are not only well-trained, but supported through a period of digital transformation, with quality assurance, structured feedback, and a culture that encourages vigilance, ownership and continuous improvement.
Despite all the noise around AI, security still begins and ends with people. As your technology partner, Redline can provide the tools and services you need, but ensuring your staff are confident, vigilant and effective is a shared responsibility. We’re here to support you every step of the way.