Course Terms and Conditions

1. Payment terms

1.1 In order to secure your training you must pay Redline Aviation Security Ltd (RAS) the appropriate costs in full, or subject to agreement, in part, with the remainder due before the date stated at the bottom of the invoice.

1.2. We provide various types of training, and detailed payment terms for each are set out below:

1.2.1 For Department for Transport (DfT) accredited courses, such as the Aviation Security Managers (ASM) and Recognition of Firearms and Explosives (RFX), full payment is required no later than 14 days before the course starts.

1.2.2 For training delivered at client premises, a PO is required, and full payment is due by the date stated at the bottom of the invoice.

1.2.3 For CBT training, orders under £50.00 require full payment prior to access being granted to the course. For orders over £50.00, full payment is required by the date stated at the bottom of the invoice.

1.3 Payments shall be made in such format as we may agree with you when you place an order.

1.4 If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your course;

1.4.1 and/or we may suspend the supply and/or deliveries of any other services being provided to you by RAS.

1.5 For all late payments a minimum of £25.00 administration and debt recovery costs will be applied.

1.6 Redline reserve the right under trading laws to apply a daily rate of interest not exceeding 10% per day, to all overdue and outstanding invoices.

2. Cancellations

2.1 All cancellations are subject to a cancellation charge.

2.2 All cancellation charges are calculated from the day written notification is received by RAS.

2.3 These charges are based on how many days before the date of training commencement we receive your cancellation notice in writing.

2.4 These charges are based on the total running, equipment and resource cost of your training.

2.5 Cancellation charges for all services where less than 28 days notice is given are set on the sliding scale below:

Date of Cancellation Cancellation Fee Payable
22-28 days 30%
15-21 days 60%
8-14 days 90%
7 days or less 100%

3. If we change your training

3.1 In the unlikely event it becomes necessary to change your training, in total or in part, RAS will inform you as soon as is reasonably possible of any necessary changes. You will be given the choice of:

3.1.1 accepting the changed arrangements;

3.1.2 or purchasing another date from RAS (and paying or receiving a refund in respect of any differences);

3.1.3 or cancelling your training and receiving a full refund of all payments made.

4. Delay or failure to perform on our part

4.1 We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):

4.1.1 an act of God, explosion, flood, fire or accident;

4.1.2 war or civil disturbance;

4.1.3 strike, industrial action or stoppages of work;

4.1.4 any form of government intervention;

4.1.5 a third party act or omission;

4.1.6 failure by you to give us a correct delivery address or notify us of any change of address.

5. Our promise to you

5.1 RAS shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism.

5.2 Where an element of your course is not provided as stated in the course instructions you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with the course content, objectives and guidelines you shall be entitled to:

5.2.1 a full refund of the cost of your training (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you;

5.2.2 or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.

5.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

5.3.1 any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;

5.3.2 any losses which are not caused by any breach by us; business or trade losses.

5.4 Our entire liability in connection with training and auditing services will not exceed the purchase price of the services booked less any amendment charges paid to us.

5.5 Except in relation to death or personal injury caused by our negligence Redline’s liability remains, at all times, limited to the value of the services booked; excluding any amendment charges paid to us.

6. Behaviour

6.1 If your behaviour is deemed to be unacceptable or causes damage, your course may be terminated, and you may be asked to leave RAS premises. Your application form and contact details will be retained pending further enquiry.

6.2 No whole or part refunds will be made under these circumstances.

7. Governing law and jurisdiction

7.1 The contract is subject to English law and the exclusive jurisdiction of the English Courts.

8. Your information

8.1 We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time.

8.2 If you do not wish to receive such information, please let us know by either emailing us at admin@trustredline.co.uk; telephoning us 01302 288360; or writing to us at the address below.

30th April, 2019

 

Call +44 (0)1302 288362 to speak to our team

Endorsed by International Civil Aviation Organisation (ICAO) as an Aviation Security Training Centre (ASTC)

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